About Avenue 81, Inc.
WHO WE ARE
Our mission is to take the best and latest of what’s been tested and proven in marketing . . . and create apps that just do it for our customers.
We’re a dynamic software company that creates simple and beautiful software and web apps that allow businesses to grow large and devoted audiences. We believe compelling online marketing doesn’t need to be time consuming and tedious. And our goal is to create insanely useful (and technologically sound) tools that work almost instantly, make life easier, and eventually change our industry. Avenue 81, Inc., doing business as LeadPages, engages in building applications that help businesses grow. The company offers LeadPages, a solution to create mobile responsive landing pages, launch pages, sales pages, and other conversion pages. Its LeadPages allows users to publish their landing pages as Facebook tabs. The company was founded in 2008 and is based in St. Paul, Minnesota. http://www.leadpages.net/about/
WHY JOIN US AT LEADBRITE™?
You’ve probably never worked with anyone like us before. We're a thriving startup and we’re passionate about building apps that help businesses grow. We love what we do–every day–and we believe that the best company is only as great as the team behind it. That’s why we hire only the very best…and we do everything we can to keep our team happy. This includes being location independent, so you can work for us from any place in the world. You can read full details about us here: http://www.leadbrite.com/work-for-us-were-hiring/
This is a location independent position!
Visit our site for full details: http://www.leadbrite.com/work-for-us-were-hiring/
You can learn more about us by viewing our other site as well: www.marketingshow.com
Location: Minneapolis, MNDepartment: Technical Support Type: Full Time You've probably never worked with a company like us before.
No politics No bureaucracy Flexible schedule No showing up to an office every day (telecommute 3 days / week!)
We’re looking for a Customer Happiness Specialist who has turbo-charged technical skills, thinks deeply about the best solutions, and wants to work with a fantastic team of people.
You’ll need to be a dynamic person that has a unique combination of technical skills, aptitude for learning new ones, and team-oriented mindset. We have an amazing support group already in place and are looking to add one more person to our team.
We need someone who is extraordinary in his or her ability to take the ball and run with it. If you need a lot of direction and supervision this isn’t the position for you. On the other hand, if you love to go above and beyond the call of duty, are able to think outside the box, and want to work with truly creative and dynamic people, this might be a great fit.
Note, this position may entail weekend work
TO LOVE THIS ROLE, HERE’S THE TYPE OF PERSON YOU ARE:
Support is in your DNA and you get a rush out of helping people. You’re looking for a place to let your inner Geek shine. You like talking on the phone. Technology doesn’t scare you. We are a software company, so if you don’t love technology, this wouldn’t be a good fit!
The conversation would go like this:
WordPress? No problem!
Can you teach yourself how to use multiple email marketing apps (like AWeber and Mailchimp)? Of course…you’re making me laugh!
Are you able to duplicate and test a customer’s setup so that you can answer their questions? Bring it on!
You take great joy in answering questions and solving the problems of our fantastic customers. You know how to really listen and have empathy for the customer’s situation. You’re great at answering emails and support tickets, and you’re not too bashful to get on the phone to work through customers' issues in real time. You THRIVE on going the extra mile…even when it’s not asked for. You take pride in providing world-class support. You’re not afraid to help build our knowledgebase of answers to frequently asked questions. You possess technical adaptability in a constantly changing and expanding work environment.
Finally, you know how job applicants always say they have “great attention to detail?” That’s not just a phrase with us: it’s a must-have for success. You’ll need to pick up on nuances in support tickets and tiny details in emails. If you’re not truly detail-oriented, this won’t be a great match!
SOUND LIKE YOU?
If this sounds like you, please apply here (hyperlink will take you directly to our career page application) NOTE: Bypassing this link and clicking "Submit Application" will introduce the risk of your resume not being reviewed...and we really want to review you as a candidate, so please help us help you by using the link to our application form. Thanks!