MIT Sloan School of Business
- 11 Connections
Lead development and design teams to create new products that address large markets through connected platforms. I have assessed the needs of clients and customers through hundreds of direct interactions with customers as well as through analytical in-market testing. Built and executed product roadmaps from concept to launch to establish successful products and profitable businesses in small development teams.
Success for me is exclusively measured in what gets to market and wins.
Led roadmap and execution for all Zillow Rentals professional web and mobile products. We create simple yet powerful tools for property managers, landlords, and rental brokers to find high quality renters to confidently fill vacancies. Zillow Rentals was created from the successful professional rental tools of RentJuice (acquired in May 2012) and deeply integrated with the Zillow platform with over 6M active renters. We make connecting rent suppliers and rent consumers seamless and simple to generate the world's largest trusted rental marketplace. In the 10 months prior to acquisition I lead the design and development teams to * Acquire 80% of inventory in top markets including significant previously offline inventory * Double the paid client base by building strong network effects and reducing churn by 50% * Launch iOS and Android applications for suppliers * Launch patent-pending renter application system
Led the premium TripIt Pro service from public launch to drive over 50% of company revenue while delighting business travelers with smart tools. Launched TripIt Pro in over 150 countries with premium partners and as an enterprise offering with major TMCs. TripIt was acquired by Concur Technologies in 2011 where TripIt Pro continues to deliver for retail customers, key partners and now enterprise travel clients as well.
Led three-person team to define the relational data model for comprehensive user-generated consumer sports internet site. --
Set product roadmap and defined requirements for the most popular small business financial software used by 3.3 million businesses. Focusing on Online Banking and other tools to enable and simplify small business success. • Product Design and Launch: Led 12-person cross-functional technical and design team and wrote functional requirement documents to consistently deliver product improvements. • Partner relations: Coordinated over 1,000 partner banks during the development process to double end-customer use and support over $10M in revenue. • Press outreach: Designed and delivered the product review for flagship small business product QuickBooks leading to five top ratings. • Strategic planning: Investigated and recommended plan to build next generation universal small business platform.
Managed 3 product launches of the most popular small business financial software with cross-functional team including finance, manufacturing, PR, web development, and operations. Successfully crafted multi-channel marketing plan to retain over 100,000 customers. Redesigned packaging elements to save over $400K and deliver customer first-experience tools. Established sales performance analysis across channels to diagnose issues and opportunities.
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