About Sequoia Capital
Sequoia Capital is a venture capital firm specializing in incubation, seed stage, start-up stage, early stage, and growth stage investments in private companies. It also invests in public companies. The firm seeks to invest in all sectors.
The firm seeks to invest in companies based in the United States for early and seed stage investments. However, for growth stage investments, it does not limit its investments to any country and recent funds have been internationally focused. It invests between $100,000 and $1 million in seed stage, between $1 million and $10 million in early stage, and between $10 million and $100 million in growth stage.
Do you believe data and technology can transform how business is done today? Can you be a trusted advisor to a business’ sales and marketing leadership? Have you successfully led multi-disciplinary teams to deploy enterprise SaaS solutions? If so, we’d love to talk with you.
Lattice, a Big Data company empowering B2B sales, is a seeking a Customer Solutions Manager/Director. If you want make a difference – not just a living – come join our team.
Description The Customer Solutions Manager/Director serves as a trusted advisor to our customers, helping them succeed with Lattice solutions and maximize their return on investment. The CSM/D is responsible for understanding customer requirements, managing project implementation, and driving adoption. Over time, CSM/Ds should be capable of sharing sales productivity best practices and working with the Lattice Sales team to expand our customer footprint. CSM/Ds will regularly interface with our customer’s Sales, Marketing, Analytics and IT teams to execute their role.
Responsibilities Manage all post-sales activity for Lattice’s enterprise customers through strong relationship-building, product knowledge, planning, and execution Lead a cross-functional team of Lattice and customer resources for solution implementation Maintain a deep understanding of our solutions and speak with customers about the most relevant features/functionality for their specific business needs Drive any internal impediments to customer success to closure Ensure that a plan is in place with each customer for deployment, change management, and adoption Increase customer retention by conducting regular check-in calls and perform quarterly business reviews Partner with Sales to develop a plan for customer success and expansion with Lattice Work closely with Product and Engineering on identification/tracking of enhancement requests Serve as the voice of the customer and provide internal feedback on how Lattice can better serve our customers